Effective leadership requires more than authority—it requires versatility. In this practical course, participants explore the Four Hats of Leadership: Manager, Supervisor, Coach and Change Agent. Each “hat” represents a different responsibility leaders must assume to support operations, guide people, strengthen practice and advance the organization’s vision. Participants learn when to wear each hat and how to shift between them to create effective teams, high-quality work and meaningful progress.

The Supervisor hat centers on people and accountability. Leaders observe staff in action, assess performance and ensure expectations are met. When necessary, supervisors draw clear boundaries and require change. This role includes evaluating practice, providing feedback and ensuring that standards, policies and professional responsibilities are consistently upheld.

The Zoom meeting link will be sent to registered participants 1 business day prior to the event.

This is an online training series. Highly suggested that you register for the full series.