Effective leadership requires more than authority—it requires versatility. In this practical course, participants explore the Four Hats of Leadership: Manager, Supervisor, Coach and Change Agent. Each “hat” represents a different responsibility leaders must assume to support operations, guide people, strengthen practice and advance the organization’s vision. Participants learn when to wear each hat and how to shift between them to create effective teams, high-quality work and meaningful progress.

The Coach hat builds on observation by providing guidance, encouragement and practical support. Leaders help staff improve their skills through feedback, modeling, problem-solving and resource sharing. Coaching focuses on growth rather than correction, helping individuals strengthen their practice and develop confidence while working toward higher levels of effectiveness.

The Zoom meeting link will be sent to registered participants 1 business day prior to the event.

This is an online training series. Highly suggested that you register for the full series.